Refunds or replacements will only be issued within 30 days from the original date of purchase.

Digital Download Products

In the event that a product is found to be defective or the product description misrepresents the product a refund may be issued. Issuing refunds is at the discretion of CoGen Media staff.

Refunds will be issued only after we have tried to fix the problem. When a refund is issued, the customer is responsible for deleting all files associated with the product and may not re-distribute the product.

Product availability

Once a product has been purchased and downloaded the customer has accepted the merchandise. CoGen Media will try to make the product available for future downloads if needed but we can not guarantee the product will be available. We suggest that you archive your purchases after downloading them.

Shippable Products

The same refund information for Digital products apply. CoGen Media will not be liable for shipments lost in the mail. Items damaged in the mail can be replaced if returned to us.

In the unlikely event of manufacturing error, defect, or damage you may notify CoGen Media within 24 hours after you have received your product and we will provide instructions on how to proceed. CoGen Media reserves the right to determine validity of claims of manufacture errors, defects, or damage.

If you need assistance, please use our contact form.